Privacy Policy

Privacy Policy

Last updated: January 19, 2026

At Ideal Solution Medical, we respect your privacy and are committed to protecting your personal data when you use our website and services. This policy explains what data we collect, how we use it, and how we protect it.

1) Data We Collect

  • Account & order data: name, mobile number, shipping address, and order details.
  • Payment data: we do not store full card details. Payments are processed through our approved payment providers.
  • Technical data: IP address, browser type, device information, and cookies to improve user experience and prevent fraud.
  • Communications: information you send us via the contact form or email.

2) How We Use Your Data

  • To process, confirm, prepare, deliver orders, and provide after-sales support.
  • To contact you regarding your order, shipping, or returns when needed.
  • To improve the website and user experience, measure performance, and prevent fraud/abuse.
  • To comply with legal, regulatory, and tax requirements in Saudi Arabia when applicable.

3) Data Sharing

We may share the minimum necessary data with:

  • Shipping and delivery companies to fulfill delivery.
  • Payment gateway providers to complete payments and verify transactions.
  • Official authorities where there is a legal obligation or official request.

4) Cookies

We use cookies to enhance browsing, remember your preferences, and improve security. You can disable cookies in your browser settings, but some website features may be affected.

5) Data Security

We implement technical and security measures to protect your data. The website uses SSL encryption to ensure a secure connection.

6) Data Retention

We retain your data for the period necessary to fulfill orders, provide customer support, and meet accounting and legal obligations.

7) Your Rights

You may request to update or correct your data or ask privacy-related questions via: info@isolution-med.com

8) Updates to This Policy

We may update this policy from time to time. The latest version will be published on this page with an updated "Last updated" date.

9) Contact

For any privacy-related inquiries, please contact us at: info@isolution-med.com